IT Support, Made Simple.
PiStar Technical Services provides IT support and services to small businesses with 10 to 100 employees. Our simple approach and pricing make it easy to have your very own IT department without investing in permanent staff.

How Does PiStar Make IT Simple?
Pistar will evaluate your current computer and network installation and develop detailed recommendations to get your systems up-to-date and running efficiently. We can also ensure that you stay running smoothly by implementing the latest in office productivity applications and centrally-managed antivirus products.

The security and integrity of your data will be analyzed against internal and external threats, and if necessary, PiStar will implement measures to protect your system, including installation of a network-edge firewall appliance. Additionally, we will configure backup strategies for your business-critical data to assure that you are protected against equipment failure or disaster.

PiStar will remotely monitor and manage your servers, desktops and network and in many cases can discover a small problem before it becomes a major issue. In addition, our engineers are able to access your network and equipment via a secure connection and fix many issues without making a service call.

Our web-based help desk system allows customers to submit requests for service or report problems at any time of the day or night. This system tracks requests and helps our engineers respond in a timely manner as well as maintain a history of past issues and resolutions.

Pricing Plans
At PiStar, we make our pricing easy as well. With two plans to choose from, you decide what works best for your situation.
Some customers prefer to pay as they go, so we offer aordable hourly rates. For those customers that prefer a set monthly budget, we offer managed support agreements where PiStar will analyze your needs and develop a proposal for the required equipment and services. The costs of this proposal can be amortized over a multi-year agreement and paid in monthly installments.

PiStar IT Support Services
- Hardware and software setup and installation
- File, Web and Email server installations
- PC support services including Antivirus and Spyware prevention
- Network design and implementation
- Data security and backup configuration
- General troubleshooting and break/fix services
- Equipment recommendation and procurement
- Wiring & Cabling for new and existing buildings
- Web Help Desk Portal for fast response of customer requests
- Microsoft Certified Engineers
- Dell Certified Technicians - Servers, Desktops and Laptops
- Affordable hourly rates or fixed monthly plans available

For more information,
call (502) 364-5100